Application Hints & Tips

What makes Phoenix, Phoenix? The simple answer is great people. People who are brilliant at what they do; people who are always looking to do it even better. People who share our values and match our ambitions. It'll come as no surprise, then, to know that we have a rigorous application process in place. But rigorous doesn't mean terrifying. We want to see the best of you, the real you. That's why we've put together these hints and tips, to make sure that you're doing yourself justice at every stage of the recruitment process and so that you know exactly what to expect and when.

Creating the perfect CV

Before you start typing, remember that your CV needs to ‘sell' you, your skills and experience and what you can offer a potential employer. So don't just give a summary of your qualifications, skills and experience - put your personality into your CV and really show the employer why you're different and how you're suited to the role you're applying for.

Think about your profile paragraph - make sure all your personal information is up to date and use this opening paragraph to highlight your skills, strengths and personal qualities. You can mention your career objectives and aspirations here too. Use bullet points to list your academic achievements and professional qualifications. When it comes to your career summary, pay most attention to your more recent roles - this is what employers are really interested in. For each job, give a short description of the role, responsibilities and achievements. Finally, check spelling and grammar, and make sure you haven't used too much jargon - very often the first person seeing your CV will be a member of the recruitment or HR team who may not be familiar with technical language.

The application process

The first all-important step. Take your time and make sure you've filled in everything correctly and thoroughly. If you're uploading a CV make sure it's the most up-to-date version of your CV. Sounds obvious but it's all too easy to attach an old version.

Once you've completed the application form and have sent it to us, you'll receive an immediate confirmation, just to let you know that we've received everything. We'll also tell you the name of the individual responsible for the vacancy you're applying for. Then, once the closing date has passed, we'll send you an email informing you of the next stage.

The interview

An interview isn't an interrogation. It's a chance for us to see if we like you and if you're right for the job. It's also your chance to see if you like us. Here at Phoenix, we use competency-based interviews which are designed to assess behavioural competencies. We'll ask you to talk about your previous relevant experience and how it relates to the job you're applying for. Good preparation is vital. So, before you come to the interview take a thorough look at the job description. List your strengths that you think will be important to you and to us. Use real-life examples to show us how you've used these strengths. Concentrate on you and what you did, even if it was as part of a team.

Use the S.T.A.R mnemonic. It stands for SITUATION, TASK, ACTION, RESULT. Start by describing the SITUATION you were involved in or the background to the example you're going to talk about. Then give details of the TASK that you undertook. Next, describe the ACTION you took, the process you followed and the step you completed. Finally, tell the interviewer the RESULT - the most important part of the answer.

Be honest in the interview. Take your time, don't jump into an answer. Think things through and if you don't understand the question, say so. And remember to ask us questions, it's a two-way process after all and it shows that you're keen. Do your research too: make sure you've found out as much about Phoenix and the job as you can. That always impresses!

Further thoughts

We want to see the real you - and we'll do everything we can to help you relax so that you can perform at your best and show us just what you can do. If at any stage you have a question, don't be afraid to ask. You can email us at or simply contact the Resourcing team member in charge of the recruitment process.