Salary: £16,000 - £20,000 + 6% completion bonus + benefits
Closing date: 22 May 2018 at midnight
Working pattern: Fixed Term
Duration: 6 months
This job is closed and is displayed for reference only.
Are you looking for an administrative opportunity with a big financial services employer in Birmingham?
The Customer Relations Team’s primary purpose is to be the focal point for the Phoenix Group for all things complaints. This encompasses a range of complaint handling activities such as oversight of our outsource provider’s complaint handling and keeping up to date with regulations around complaint handling.
This role is to cover a 6 month period Fixed Term.
The role covers a variety of administration activities such as:
- Payment of team invoices through procurement system.
- Customer Case administration, including updating databases
- During period of high volume answering & directing team phone calls
- Co-ordinating stakeholder meetings – including room bookings, taking minutes, and the production of meeting packs
- Ad-hoc administration support to managers when required.
What we are looking for
- IT skills – working knowledge of all Microsoft Office programmes.
- Good standard of written English.
- Good communication skills.
- Knowledge of Financial Services desirable.
- Relevant experience in an administration role is essential.
We value our employees highly and have been Britain's Top Employer for the last six consecutive years and are a member of the FTSE 250 index. We put people first in everything we do and are always looking for new professionals to join our talented team. Our funds are closed, enabling us to focus on areas that other businesses can't. This means that, among the many benefits of working at Phoenix, our staff can enjoy exposure to a diverse workload not found elsewhere. Our amazing facilities at Wythall offer free lunches at our onsite restaurant, nature trail walk, putting green, free car parking, subsidised onsite sport facilities including gym, football & cricket pitches, tennis courts,excellent rewards schemes….we could go on! We're proud of what we do, and we've recently gained recognition for our distinctive business model. We offer excellent training opportunities, career development and company culture.
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Flexible working at Phoenix is: "A lifestyle that fuses your personal and professional life."
Phoenix believes in a culture of flexibility, depending on the role we may be able to offer working arrangements that suit your needs. In today's world of work / life challenges we recognise getting this right is important to our employees and the success of our business.
Examples of this may include but are not exclusive to the following:
Part Time: You would work less than full-time hours for the business, perhaps by working fewer days or hours per week.
Flexible hours: Still working your contracted hours, you would have flexibility to start and finish within agreed core working times.
Job Share: Where the role allows you would voluntarily share the duties of one full-time position with another colleague, splitting the hours on a pro-rata basis.
Home working: You would undertake some, or all, of your working duties from home or anywhere else other than the standard allocated place of work (including other Phoenix locations).