Online Reputation Manager

Birmingham (Wythall)

Salary: £33,826-£42,282 + Bonus & Benefits

Closing date: 09 December 2019 at midnight  

Reference: 3643  

Working pattern: Fixed Term  

Duration: 12 months  

This job is closed and is displayed for reference only. 

Online Reputation Manager

£34,000, to £43,000 + Circa 10% Bonus + Comprehensive Benefits
Based Wythall, South Birmingham
12 Months Fixed Term Contract

Making the move to Phoenix offers you the exciting prospect of being a key figure part of the in the Customer Digital team. Function You will to manage the implementation of the Phoenix Life online reputation management strategy to improve and maintain a high brand reputation in search results. Work in collaboration with the digital team and external digital agency, to implement supporting enhancements to the Phoenix Life website (

Further Responsibilities include:

• Understand and manage the implementation of the online reputation management strategy
• Engage with key stakeholders to gain buy in and support delivery of the strategy
• Create, oversee and co-ordinate the creation of new website content in response to search engine results
• Identify opportunities to create press releases to gain coverage of Phoenix Life initiatives
• Work with the digital team and external digital agency to optimise Phoenix Life website content
• Work with the digital team and external digital agency to enhance the user experience of the website to support the strategy
• Work with internal and external stakeholders to agree appropriate back linking in line with brand and strategy
• Identify and oversee the creation of linkable assets
• Promote good customer outcomes and brand positioning

You will have:

• IDM/CIM digital dDiploma in Digital Marketing/Digital Diploma, or SEO certificate or equivalent qualification
• Experience in delivering reputation management or search engine optimisation strategies
• Experience in website copywriting
• Ability to assess and challenge current processes and results
• Understanding of brand positioning
• Experience of working in digital teams
• Demonstrate a can do attitude
• Understanding of content marketing
• Experience of working in the life and pensions or financial services industry
• Strong stakeholder management skills
• Clear and effective written and verbal communication skills
• Good project management skills


• Understanding of user experience best practice
• Understanding of Google Analytics reporting
• Website operations/CMS knowledge

In return, you can look forward to a great package, excellent conditions and a superb working environment, plus the chance to make your mark in a rapidly developing FTSE listed company.

About us

Join the Phoenix Group, and you join a unique organisation. It’s not just the 10 million policyholders we serve, or the £240 billion of assets we look after. Or that we’ve been listed as one of the UK's Top Employers for seven years running. It’s the fact we manage predominantly closed life funds in our Heritage business. This means we can focus our innovative thinking and energy into improving outcomes for our existing customers and their customer experience. But that’s not all. We also have an Open business which manufactures and underwrites new products and policies to support people saving for their future in areas such as workplace pensions and SIPPs. We also market corporate pension trustee services and manufacture products to be sold under other brands. Did you know Phoenix Life manufactures SunLife’s market leading Guaranteed Over 50’s plan? Having acquired Standard Life Assurance Limited in 2018, Phoenix is now the largest consolidator of heritage life insurance funds in Europe with a vision to be Europe's Leading Life Consolidator


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Flexible working at Phoenix is: "A lifestyle that fuses your personal and professional life."

Phoenix believes in a culture of flexibility, depending on the role we may be able to offer working arrangements that suit your needs. In today's world of work / life challenges we recognise getting this right is important to our employees and the success of our business.

Examples of this may include but are not exclusive to the following:

Part Time: You would work less than full-time hours for the business, perhaps by working fewer days or hours per week.
Flexible hours: Still working your contracted hours, you would have flexibility to start and finish within agreed core working times.
Job Share: Where the role allows you would voluntarily share the duties of one full-time position with another colleague, splitting the hours on a pro-rata basis.
Home working: You would undertake some, or all, of your working duties from home or anywhere else other than the standard allocated place of work (including other Phoenix locations).

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